How do I create a PIN & activate my new Electronic Payment Card?

From the Way2Go Website & Mobile App

1. First, register your account at www.goprogram.com.
2. Then, go to Pin Management (under Services) to pin the card.

Please note, both steps will need to be completed for the card to be activated and ready for use. Also, the User ID is created upon registration. Some cardholders have incorrectly entered their Participant ID Number as their “User ID.” Please see the Steps Guide that provides information on the initial process and screenshots to assist with registering and creating a PIN for your new Electronic Payment Card.

From the Way2Go Generic Toll-Free Number

1. Enter your language selection and card number.
2. Then, enter Date of Birth, ZIP code, Participant ID, and CVC2 (the security number on the back of the card) to verify your identity.
3. Then, go to the PIN menu and select your PIN (it must be entered twice for confirmation).

If successful, you will hear a message saying “your card is now ready for use”. Also, please remember to press the correct * (star) response when prompted by the generic toll-free number.