I am getting a user error when I put in my Participant ID or Date of Birth (DOB) on the website, it says Account Could Not Be Found or Invalid Information. What do I do?

The most common mistake is the Participant ID has been entered incorrectly. Some of the common participant ID entry errors include: Not enough digits: Your participant ID is a number made up of up to 15 digits.
Not enough Zeros: Be sure that you entered the correct number of zeros in your participant ID number
Leading Zeros: If your participant ID starts with zeros, be sure to enter the leading zeros as part of the participant ID.
Incorrect DOB: Make sure that you entered your DOB correctly, in the format requested by the website/app. If you are still having problems, please contact the child support office that is handling your case. Use our map tool to find your local office.