Paperless Transition
- How do I download the GoProgram mobile app?
- My account is locked due to incorrect PIN, what should I do?
- I am getting a user error when I put in my Participant ID or Date of Birth (DOB) on the website, it says Account Could Not Be Found or Invalid Information. What do I do?
- I registered my account on the GoProgram website, but still cannot use the card.
- I am using my Participant ID in the User ID field on the GoProgram website, but it gives me an error message?
- Can I enroll in Direct Deposit or get an Electronic Payment Card or if I live outside of the United States?
- What if I want to cancel my Electronic Payment Card?
- What if I want to cancel my Direct Deposit?
- What happens if I don’t enroll in Direct Deposit?
- How long will the exemption review take?
- What if I don’t want direct deposit or an Electronic Payment Card, can I still get a paper check?
- What if I got my Electronic Payment Card, but want to switch to Direct Deposit?
- How long before I receive my replacement Electronic Payment Card?
- How do I request a replacement Electronic Payment Card?
- I just received my Electronic Payment Card in the mail, what do I need to do to activate it?
- If I already enrolled in Direct Deposit, why did I receive an Electronic Payment Card?
- I already signed up for Direct Deposit or Electronic Payment Card, why did I get another letter saying that I have to enroll within 21 days?
- What is the GoProgram and Way2Go Card?
- How do I enroll in Electronic Payment Card?
- How do I enroll in Direct Deposit?
- What are the benefits for Direct Deposit and Electronic Payment Card?
- How long do I have to enroll in Direct Deposit or Electronic Payment Card?
- Do I need to do anything?
- Why is California Child Support Services stopping paper checks?
- What is the mailer I received?